🛡️ 09/02/26 - Customers don’t always say “STOP.”

We’ve tightened up how TxtCart handles opt-out intent to better protect merchants when subscribers ask to stop receiving messages without using one of the standard Carrier keywords.

Updates:

Improved: Smarter Opt-Out Detection

Not every opt-out looks like “STOP,” “END,” or “UNSUBSCRIBE.”

Subscribers say things like “don’t text me anymore,” “take me off this,” “leave me alone,” and plenty of other variations that clearly communicate the same intent.

We’ve expanded our opt-out detection to catch more of these implied requests and automatically suppress those subscribers from future promotional messages.

We’re also adding another layer of AI-powered intent detection on top of the updated rules, giving TxtCart better coverage for conversational or less obvious opt-out requests.

As part of the update, we’re auditing historical subscriber responses where possible to catch older opt-out requests that may not have matched traditional Carrier keyword-based rules at the time.

No setup required. The additional protection happens automatically.

As always, thanks for being part of the TxtCart journey 💙

Your feedback fuels every release, and there’s a lot more coming soon 👀