Ability to check specific time a Campaign is scheduled
Merchants are currently unable to see the exact time and timezone selected when scheduling a campaign. This makes it difficult to troubleshoot cases where a campaign appears to send at a different time than expected. Requested Solution: Allow merchants and support to view the originally selected: Scheduled send time Scheduled timezone Impact: Providing visibility into the scheduled time and timezone would help merchants verify campaign settings, reduce scheduling-related confusion, improve troubleshooting, and decrease support inquiries related to unexpected send times.
Multi-Store Account Management
Merchants who operate multiple Shopify stores want the ability to manage all their TxtCart accounts under a single profile or email address, allowing them to switch between stores easily without logging in and out of separate accounts. Requested Functionality: Link multiple TxtCart accounts associated with different Shopify stores to one profile. Allow users to switch between connected store accounts from a single dashboard. Maintain separate settings, contacts, campaigns, flows, analytics, and billing for each store. Provide a centralized login experience without merging the Shopify stores or their data.
Enhanced Campaign Analytics
Need more detailed campaign analytics to understand customer engagement and measure how clicks translate into purchases. Requested Functionality: Total Clicks: Number of recipients who clicked campaign links. Click-Through Rate (CTR): Percentage of delivered messages that generated clicks. Click-to-Purchase Conversion Rate: Percentage of customers who clicked and subsequently made a purchase. Click-to-Purchase Gap: Number of customers who clicked but did not complete a purchase. Conversion Funnel: A breakdown of delivered messages, clicks, purchases, and resulting revenue.
Dynamic Product Links for Back-in-Stock Flows
Merchants need the ability to automatically notify customers when a product they previously viewed while it was out of stock becomes available again, with a direct link to that specific product. TxtCart currently supports both Back-in-Stock and View Product triggers, but they cannot be combined dynamically to identify the product a customer viewed and send a personalized restock notification.
View specific orders attributed to a flow
Merchants need a way to view the individual orders that are attributed to a specific TxtCart flow. Currently, flow reporting shows the total number of conversions and attributed revenue, but it does not show which specific orders make up those totals. Merchants may need this information to verify attribution and better understand which orders were generated by each flow.
View SMS Segment and MMS Counts by Custom Date Range
Add the ability to view SMS segment count and MMS count for a custom date range. Users should be able to select specific start and end dates and see the total SMS segments and MMS messages sent during that period.
Manual 1-on-1 SMS Messaging
Currently, users can reply to conversations after they’ve already been started through a Flow or Campaign. It would be helpful to allow users to manually start 1-on-1 SMS conversations with customers directly from TxtCart. This would make it easier to reach out to individual customers when needed, including from tablets or iPads.
Duplicate Campaigns Should Also Duplicate Segments
Currently, when duplicating a campaign in TxtCart, the segments used are not duplicated. Segments from past campaigns also appear truncated, making it difficult to see which segments were targeted. This limits visibility and tracking. Requested Improvement: Ensure that when a campaign is duplicated, the associated segments are duplicated as well. Remove truncation so merchants can clearly view which segments were used in past campaigns.
Ability to Schedule Same-Day Campaigns
Right now, you can only send campaigns starting the following day, and send campaigns immediately. This makes it hard to schedule campaigns for a specific time within the same day.
Create Segments based on Phone Country Code
Add the ability to create subscriber segments based on the country code of their phone number. The segmentation should automatically identify the country from the subscriber's phone number/country code and place them into the appropriate segment.
Create Segments Based on Shopify Tags
It would be nice to have the ability to create dynamic segments based on Shopify tags. This would allow merchants to include/exclude tagged customers/subscribers from their campaigns and flows
Support for multiple currency-specific discounts within a single flow
Brands that sell internationally need to offer fixed-amount discounts in the customer's local currency within a single flow. For example, a customer in the US should receive a $10 off discount, while a customer in the UK should receive a corresponding discount in GBP, without requiring separate duplicate flows for each currency.
Reset Anyaltics
Analytics can sometimes become skewed due to test campaigns, misconfigured settings, or unexpected system behavior. When this happens, merchants need a way to start fresh so that reporting reflects current, corrected campaigns rather than being permanently influenced by anomalies.
Subscriber Exports Should Contain Opt in Date and Subscriber Type
The subscriber export should contain the subscriber opt-in date and subscriber type (promotional vs. transactional).
Opt ins and Opt outs Trend Report
There should be a report that clearly shows the total subscriber count, total opt-ins and total opt-outs as trends to make it easier to visualize opt in/opt out performance.
Sent campaigns should have an easier way to view the text that was sent
Right now, to view the text/copy that was sent on a specific campaign, you need to duplicate the campaign and then edit the duplicate.
AI integration
It would be super nice to make this able to connect to AI like Claude and Viktor. We have AI assistants that we would like to go in and make campaigns and flows for us.
Notification System for Escalated Conversations
When the AI agent escalates a conversation, it should automatically be forwarded to the merchant with a notification, so they can respond promptly without needing to log into the TxtCart app to check for newly escalated conversations.
Add a "Answered" filter option to the Conversation Filters
This would make it easier to identify customers who replied to a message and would allow users to manually take control of the conversation, if deemed necessary.
Ability to Exclude Store Paid Subscribers from SMS Campaigns
It would be extremely helpful to have the ability to create a campaign segment that automatically filters out store paid subscribers. With this feature, merchants could send SMS campaigns only to regular customers while excluding customers who currently have an active paid subscription.